Employment Opportunities
Currently open positions are listed below. Read below to see more information about the position and a link to apply online.
CUSTOMER SERVICE REPRESENTATIVE
Summary
Edwards Royal Comfort Heating, Air & Plumbing is seeking a customer service representative to answer inbound calls, gather customer information and schedule service appointments while representing the company in a professional manner to our clientele.
Responsibilities
- Prioritize urgency and immediate needs of customer service calls
- Gather any and all necessary information from customers during each call
- Respond to client questions and concerns in empathetic, calm and professional manner
- Utilize listening and organizational skills to compile accurate information and details to be used by other team members
Qualifications
- 1-2+ years of customer service experience
- Excellent verbal and written communication skills
- Professional phone etiquette
- Strong typing and note-taking abilities
- Basic understanding of and confidence to speak on HVAC and plumbing needs and services preferred
Perks
- Paid vacation and holiday time off
- Small-business, fast-paced environment with family atmosphere
- Retirement fund
- Life Insurance
SERVICE TECHNICIAN
Summary
Edwards Royal Comfort Heating, Air & Plumbing is seeking an experienced service technician to assist in repairing, troubleshooting and maintaining HVAC and plumbing equipment and systems while representing the company in a professional manner to our clientele.
Responsibilities
- Performing routine maintenance, tune-ups, and inspections of residential and light commercial HVAC equipment
- Issuing proper and accurate diagnoses for repairs of HVAC equipment
- Educating customers, completing invoices and follow-up calls if necessary
Qualifications
- 1-5+ years of experience installing and servicing HVAC equipment
- Able to answer customer questions and concerns in empathetic, calm and professional manner
- Prompt and reliable work ethic
- Exceptional customer service skills
- Current valid driver’s license
- Excellent verbal and written communication skills
- Professional phone etiquette
Perks
- Paid vacation and holiday time off
- Small-business, fast-paced environment with a family atmosphere
- Retirement fund
- Life insurance
LEAD INSTALLATION TECHNICIAN
Summary
Edwards Royal Comfort Heating, Air & Plumbing is seeking an experienced lead installation technician responsible for installation of HVAC equipment and systems.
Responsibilities
- Complete and proper installation of new residential and light commercial HVAC equipment
- Educating customers, completing invoices and follow-up calls if necessary
Qualifications
- 3-5+ years of experience installing and servicing HVAC equipment
- Able to answer customer questions and concerns in empathetic, calm and professional manner
- Prompt and reliable work ethic
- Exceptional customer service skills
- Current valid driver’s license
- Excellent verbal and written communication skills
- Professional phone etiquette
Perks
- Paid vacation and holiday time off
- Small-business, fast-paced environment with family atmosphere
- Retirement fund
- Life insurance
About Edwards Royal Comfort Heating, Air & Plumbing
Edwards Royal Comfort Heating, Air & Plumbing is a full-service Bryant Factory Authorized Dealer specializing in installation and service of residential and commercial HVAC products. The company also provides plumbing. With highly-trained staff in Danville, Crawfordsville and Greencastle, Edwards Royal Comfort is committed to providing the ultimate experience in residential and commercial comfort.